FAQ

Why should I choose Faith Wireless?

If you are Kingdom-minded, like we are, then you can appreciate that our mission is to help churches. We give 10% of every cell phone payment directly to the church of your choice. To learn more about our important purpose, please visit Our Mission.

How do the donations work?

We are passionate about helping your church. Every time you make a cell phone payment, Faith Wireless donates 10% directly to your church. We send out donations on a monthly basis to churches and consolidate the total amount between every subscriber that has nominated that particular church. We also supply a report, on demand, for the church organization that will indicate a breakdown of the donations. During registration, we will ask you for the information on your church so that we know where to send the donation. You only need to know their name, city, and state. We will do the rest!

Does Faith Wireless have coverage in my area?

We use the same 4G LTE networks as the big carriers. Visit our Coverage page to view a high-level coverage map. We are also available by chat (bottom right chat icon) or phone call at 855-DONATE4 (855-448-4644). We will be happy to confirm coverage in your area.

Can I keep my phone number?

Of course! We know how important your number is to you. During activation, you will be given the option to port your existing number to Faith Wireless.

What kind of phones do you offer?

With Faith Wireless, you may be able to use your existing phone. In order to confirm that your phone is eligible, please click our chat function at the bottom right side of the page and ask one of our friendly representatives! We also offer the Faith Wireless ready Samsung J337 if you want to switch phones. Click here to go straight to our product page.

I have a family share plan now. Do you offer share plans?

At this time, we do not offer family share plans. Most of our customers find it much easier (and cheaper!) to have individual plans. If your family is anything like my family, some people use very little data while others may be heavy data users. We have plans that fit everyone…starting at just $20 per month. Don’t worry! You can still manage every line under one account.

Does Faith Wireless pay my early termination fee (ETF) to my previous carrier?

Faith Wireless does not pay your ETF at this time. However, most of our customers save by switching, so it can end up being a wash. More importantly, you will have the peace of mind knowing that part of your monthly bill is going directly to help your church.

I’m not sure how much data I currently use. Which plan is right for me?

You may be able to contact your existing carrier or view your usage on your carrier’s website in order to determine your data needs. If you aren’t sure, we recommend starting at our most popular plan, the Righteous Plan, that includes unlimited talk/text and 3 GB of data. You can easily monitor your usage using your online account. If your needs change (up or down), you can always contact Faith Wireless to change your plan.

What happens if I use all of my monthly data allowance?

If you reach your data limit for the month, you can add data as an add-on. We offer increments of 1GB, 2GB, and 3GB in case you need it. If you find that your data needs have permanently changed, you can give us a call at 855-DONATE4 (855-448-4644) to change your plan.

Can I call anywhere outside the United States?

You can make free phone calls to Mexico and Canada, and if you need to call somewhere else, ask us about the World Connect Advantage to call over 200 different countries worldwide! Just click the chat function below on the right hand side of the page. 

Do I have to start a contract with Faith Wireless?

We believe that our purpose to help your church is reason enough to stay with Faith Wireless. We never lock you into a contract. We are confident that you will be very pleased with our service!

Can I purchase Faith Wireless service in stores?

In order to keep costs low (and pass those savings to you!), we currently offer our service on our website only. If this changes, we will make an announcement to our current and potential customers.

I’m ready to order service. How do I do that?

Great! First, you will need to decide if you’d like to use your existing phone or purchase a new Faith Wireless ready Samsung J337 from us. Next, you will need to obtain a Faith Wireless SIM card for your phone. Check out our product page to purchase a phone or get your SIM card. You will be asked to register an account during checkout. Remember your username and password, please! In just a couple of days, you will receive the SIM card and detailed instructions on how to activate your phone. Finally, you will come back to our website (use your username and password) and choose a plan & pay for the monthly service. The donations to your church or nonprofit organization will start right away!

When do I pay my cell phone bill?

You will pay for your first month of service when you set up account. After that, you will be automatically billed every month for your service. If you run out of data, contact us by clicking the chat function at the bottom right side of the page, and we will add additional data for a small fee. If you’d like to change your plan please give us a call at 855-DONATE4 (855-448-4644), or click our chat function to talk to one of our friendly representatives!

What if I still have questions?

Please use the chat icon on this page, or give us a call at 855-DONATE4 (855-448-4644)! We are happy to answer any and all questions you might have. We look forward to hearing from you!